BookaMaid
General Cleaning FAQs
What areas do you service?
We proudly serve Bon Air, Richmond, and surrounding Virginia areas. If you’re nearby and not sure if we reach your location, just ask—we’re happy to check!
Do I need to provide cleaning supplies or equipment?
Nope! We bring all our own professional-grade cleaning products and tools. If you prefer we use something specific, just let us know ahead of time.
What kind of cleaning products do you use?
We use professional-grade, non-toxic products that are safe for families, pets, and all types of surfaces. Eco-friendly options are also available upon request.
Are you licensed and insured?
Yes—we’re fully licensed, bonded, and insured for your peace of mind.
Do I need to be home during my cleaning?
Not at all! Many of our clients provide access instructions so we can clean while they’re away. Whatever works best for you.
How do I book a cleaning?
You can give us a call, or send us a quick message. We’ll set up a time that works best for you to conduct a walk through.
Do you guarantee your work?
Yes—your satisfaction means everything to us. If something wasn’t done to your expectations, contact us within 24 hours and we’ll make it right.
Residential Cleaning FAQs
What’s included in a standard cleaning?
Our standard cleaning covers all main living areas, bedrooms, bathrooms, and the kitchen—dusting, vacuuming, mopping, and sanitizing all key surfaces.
How is a deep clean different than a maintenance clean?
A deep clean includes everything from a maintenance clean plus more detailed attention to baseboards, vents, inside appliances, and other hard-to-reach spots.
Can I schedule recurring cleanings?
Absolutely! We offer weekly, bi-weekly, or monthly options to keep your home consistently fresh and maintained.
What happens during my first cleaning?
During your first appointment, we focus on getting your home completely up to standard and pay attention to details that may need extra care. After that, we can maintain your home efficiently with regular visits.
How long does a typical cleaning take?
The length of a cleaning depends on the size and condition of your home. Most standard cleanings take between 1–3 hours.
Are additional tasks like laundry or trash removal included in the standard cleaning price?
Some add-ons may have a small extra charge depending on the time or materials required. We’ll always let you know before starting. For a list of additional tasks offered, please check out our "Finishing Touches" section listed under Additional Services.
Commercial & Office Cleaning FAQs
Do you clean offices after business hours?
Yes—we can schedule services before or after business hours to avoid disrupting your workday.
Can I customize my cleaning plan?
Definitely! Every office is different, and we tailor each cleaning to fit your space, schedule, and preferences.
What safety or sanitizing measures do you follow?
We use EPA-approved, non-toxic cleaning products and follow current health and safety standards for a clean and healthy workspace.
How often should my office be cleaned?
It depends on your space and needs. Many offices choose weekly or bi-weekly services, while high-traffic spaces may need more frequent cleaning.
Policies & Payments
What’s your cancellation policy?
We understand things happen! Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
What payment methods do you accept?
We accept checks, cash, Zelle, Paypal, Cashapp, & Venmo.
Do you offer discounts or referral rewards?
Yes! We offer discounts for recurring services and special rewards when you refer a friend or business client.